Latonia, Kentucky
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Style and Design

I have had Zoomtown for over a year, in that time I have never had DL speeds even close to 50% of advertised rate.I have spent 20+ hours in the outsourced CS loop, which is designed to aggravate/confuse you.

IF you are like me you are not easily shaken, which leads them to offer you discounted rates of free services.. They WILL NEVER give you anything. DO NOT use this worthless company, they have NO intentions on investing in the infrastructure to handle the speeds you "think" you are paying for.

This is a CRIMINAL enterprise which should be shuttered by the FTC.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

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