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Service has been quite good for some time (3 yrs) for an Internet package only (30 Mbps Down/5 Up) but apparently there was an accident along the road. I appreciated the call that they would be doing work today (I work from home) and switched to my Verizon modem.

I called today, got India, and they had no clue why I have no service after the work performed today.

They scheduled to send a Tech on Thursday, not good for me as I run my phone/VOIP over the same line as well as my work VPN. Scheduled a TW install for next week, better speeds, cheaper and yes maybe other headaches.

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