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What discount can we expect for missing our favorite shows
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We see how this channel was important to you. We strive to carry programming that our customers value. Due to increasing costs associated with carrying this channel we had to ...

#1160272
Well first of all was lied to about services... Was told that I could use the internet for gaming, which is basically the entire purpose of me obtaining internet in the first place and I told them this. Couldn't for the life of me get it to work, husband called...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi! We apologize for the frustrating experience you received. We'd like to help with making sure your adjustment is fully received for your bill. Please allow us the opportuni...

1.1
#1158944
First let’s start with billing, they bill before the end of your service cycle and if your late paying they will charge a late fee so they’re cheating you right away. If you ignore ALL OF THE COMPLAINTS, at least do an internet speed test, my 100 megs where buffered...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We would like the opportunity to work with you! Please email your account number to cbsocialmedia@cinbell.com so we can review your bill and assist. Thanks!

1.0
#1155101

Cincinnati Bell - Nothing good about Cincy Bell

Cincinnati Bell
#1139893
1.0
Details
Here are your poor choices for cable and internet if you live in the Cincinnati area-Spectrum-higher prices but excellent and dependable services that rarely go out. Cincinnati Bell-lower prices and good bundle deals but frequent problems and outages, cable that freezes up and good channels get taken away, slow internet, foreign customer service. Pick your poison ugh!
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
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Cincinnati Bell - Find another internet provider!

Cincinnati Bell
#1127658
1.4
Details
Kind of expensive for Fioptics, but i am being charged double for slow 5mbps Zoomtown service for business. They don't offer Fioptics at the business park my company is located at. Awful customer service over their fault billing issue!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cincinnati Bell - No service for 24 hours! They don't know what wrong!

Cincinnati Bell
#1078448
I will be definitely leaving this ***! Totally sucks!
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Cincinnati Bell - Shame on you. C4 SERVICE DOG SHOULD BE ALLOWED

Cincinnati Bell
#1071572
1.2
Details
Read news, how dare you refuse a wounded vet to have his service dog at work. He fights for your rights and this is how you are treating him, shame on you! You owe him appology and hire him, if i was him i would tell you no as he should work where he is appreciated.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
They have been out 9 times. I was sold 100 download. At first I had 5-15. This lasted about 3 months. After that my plug in did work. My WiFi has always been bad. After about 15 ft I start to lose single strength. At around 30ft it's useless. Don't pay for over 100 or...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We would like to work with you to determine what is causing the reduced wireless speeds. Many times this can be a simple fix by changing settings on the router. Send us an ema...

Anonymous
Anonymous

Their service and speeds are a joke and they are never fixed. Ive had 4 technicians to my house and I still have problems with freezing cable channels and boxes and very slow ...

1.0
I didn't like
  • Problems never solved
  • Staying home for service that never makes a difference
#1154160
This is the 2nd time ive had Fioptics installed at my house. Yet again the freezing cable channels with frequent outages and slow internet and congestion issues are happening again. Why is this not fixed? What does it take? I hear many other people are having these...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for taking the time out of your busy day to let us know about this. We want every customer to receive products and services that exceed all expectations. Clearly som...

1.3
#1149767
Door to door employee knocked on my door last week to tell me about a new promotion Cincinnati Bell was having. I listened and told the employee I DID NOT want to move foward until i spoke to my boyfriend. He then asked me to provide the last 4 digits of my social so...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to learn of this situation. Cincinnati Bell maintains a credit policy that requires customer approval. We take this matter seriously. I would appreciate the opport...

The service Cincinnati Bell provides is awful. Fioptics is way oversold and never works right. The cable boxes and HD channels are always freezing up and pixelating and no matter how many technicians come to your house it is never fixed. It's obviously not the...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for letting us know about this problem. We want to investigate the TV issues you mentioned and can only do so if you provide a second chance to work with you. We rea...

1.1
#1145190
I called the other day to get new Fioptics service and a guy with a very broken accent came on the line. I couldn't understand him, so I politely asked if he could transfer me to someone who didn't have a strong accent. He ended up hanging up on me. Really guys? I had...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for sharing your concern with us. What you shared is not reflective of our operational standards. We strive to deliver 100% customer satisfaction and first call reso...

1.0
#1142973
We have terrible internet service 2.5 miles outside of Burlington. We have had multiple technicians at the house and they have stated that we will not get any better service; this was early in 2017. We contacted CB and argued that we had been paying for service that...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're continually investing in our network for the fastest speeds. If you email cbsocialmedia@cinbell.com with your account info, I can take a look to see what can be done to ...

#1141649

Contact Cincinnati Bell

Mailing Address:
Cincinnati Bell
221 E. 4th St.
Cincinnati, OH 45202
Phone:
(513) 566-4101
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Cincinnati Bell Products and Services

All Cincinnati Bell Products
Last year was our first year with Cable. We've had internet for over 40 years and it is $50.00 for a terrible 3mg service. It isn't any better in our area. We added cable and pay over $100.00 a month for NEW service last year, $1200.00 per year for terrible service,...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

Please allow me to review your account and discount options available to you. We do offer loyalty discounts for our customers! Email your account number and contact informatio...

1.4
#1141417