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I paid my bill then called back to make arrangements on past due amount for 10/10/2018 after all this they shut my service off Cincinnati Bell said they didnt see no arrangements made,Cincinnati Bell did this to me once before back in June of this year and Im tired of...
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Anonymous
Heidi Honaker

I agree, their customer service is awful in so many ways. They don't honor their agreements. They charge you for unused portions of the month, none of them speak good English,...

#1361821
Justin winstel, sales manager went out of his way to help me get cable. I was very upset whe. I was talkong over the phone to get service so i stopped in the florence ky store and justin took care of us. Thank you so much Justin. Happy
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Anonymous
Tina Troutman

Their phone service is absolutely awful. They hire people who you can't even understand and vice versa and you get nowhere with them. Horrible customer and tech support on the...

3.6
#1359247
I agree with a lot of the other posts-Cincinnati Bell's service is not good at all. Their customer service and tech support is all foreign and you can't understand any of them. They don't speak good English at all. Why would you hire and outsource your customer service...
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Anonymous
Bill Dunford

I agree, I won't even deal with these Cincinnati Bell people on the phone, I try to do it all online because you can't understand any of them and they are not knowledgeable at...

1.3
I liked
  • No contracts
I didn't like
  • Freezing cable boxes
  • Frequent outages
  • Foreign customer service
#1354781
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Cincinnati Bell - Fioptic lines laying in street

A semi truck came down our street and it's exhaust pipes knocked down two lines and they are laying in the street. When I called for someone to come repair them I was told someone would be out the next day between noon and 4:00 pm. They did not care that the lines were laying in the street when I told them the kids in the neighborhood might get hurt on them.
#1353891
My 2 big complaints with Cincinnati Bell are their internet and cable TV service. I was not happy with either one. Their cable service was always freezing up and the screen would be very choppy. I went through 2 new boxes and the service never did work right. Changing...
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Anonymous
Frank Mcglothlin

I totally agree-their cable and internet is subpar. Mine always froze up to and there were always outages. Weather even affected it when it wasn't supposed to. I wouldn't reco...

1.9
I didn't like
  • Poor quality
  • Frequent internet and cable outages
  • Foreign customer service
#1353192
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Cincinnati Bell - Horrible service!!

Worst customer service ever. No service for 48 hours and they’re good with that?? Only been customer for 2 months and I should have known better.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1348477
My rates were always mysteriously changing. Customer service is a joke. I think they are in India. You can't understand them and they don't know what they *** they are talking about. It's impossible to get someone local. My service was suspended and I am still getting...
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1.0
#1338791
Had the service installed, cable and internet. After 314 hours installing the very next day it all froze. I contacted what was their customer service in whatever country it was in and no one could understand me or vice versa. I went and set up $ technician appointment,...
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Anonymous
Poor unreliableservice69

I agree the freezing cable boxes have been a problem with these clowns for years and they have yet to fix it. It's a joke and it happens to so many people. The management is m...

1.0
#1330897
After many years of having Cincinnati Bell's phone service, I have recently cancelled your service. Between 1959 through 2018 at the some house, my family has used your service. This is very upsetting for me. Recently, my land line was not working and I had no dial...
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I didn't like
  • Read my compliant
#1322281

Contact Cincinnati Bell

Mailing Address:
Cincinnati Bell
221 E. 4th St.
Cincinnati, OH 45202
USA
Phone:
(513) 566-4101
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Cincinnati Bell Products and Services

All Cincinnati Bell Products
I have a problem with Cincinnati Bell I had switched services and it's not with them and now I'm having trouble with my phone service I was told that it would take 24 hours for my service to be completely out of there system because I had switch cable companies now I...
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#1309995