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On January 26, 2016 we visited a Cincinnati Bell Store on Glenway Avenue to inquire about Fiberoptics. We had tried to do this twice over the phone, but the CSR each time was not only extremely difficult to understand, but alsowas not helpful at all. We spoke with Jason at the store, who seemed very willing to work with us. He helped us find a plan with which we were pleased and set installation for Saturday, January 30th. We received numerous automated confirmation calls beginning on Friday the 29th. Saturday morning, my husband opened the front door and our garage door, making room for the technician to do the work.

The automated system indicated that the technician would arrive between 8:00am to 8:20am. No one arrived. We then received another automated call at 8:45am stating the technician came, that no one was home, but that he was greeted by feral dogs. First, feral dogs are wild dogs. We live in a very nice neighborhood---there are no wild dogs roaming the streets. Two, the technician NEVER called us. We have the phone records from my husbandโ€™s cell phone to prove this; although, he stated he tried to call twice. This is simply untrue. Additionally, we have an ATT camera security system. Unless the technician is the invisible man, no one showed at our door or driveway. Finally, my husband was in the garage waiting for him. No one came into the drive, nor did he call or even ring the doorbell. I too was home, inside, and the doorbell never rang.

This is where the nightmare began. I tried the 565-**** number, while my husband tried to call Jason from the store. On my end, the CSRs were of no help---no one would even try to reschedule for us and kept insisting we were lying. Apparently, Cincinnati Bell does not teach the importance of treating your customers with respect. When my husband finally reached Jason, he received the same treatment. It was horrible, especially since we can EASILY prove there were no phone calls from the technician, nor did he ever approach our doorstep. It was bad enough to have him lie about not showing up to do his job, but then to have your employees accuse of lying when we had clear proof of what had happened, was simply unconscionable. I even tried to go to the store to get the technician to return---no one would do anything to help. This entire scenario made my husband and I so angry---I have never been disrespectful to an employee, but when everyone kept telling us we were lying and they would do nothing, it was outrageous. To make matters worse, the other sales associate at the store, a woman, laughed at me when I became upset. I am not proud of my response to her, but after hours of being treated so poorly, it was too much.

To say that Cincinnati Bell has the worst customer service in the world is an understatement. When we asked to speak to supervisors, no one would allow it. To top this whole nightmare off, our landline was disconnected on January 30th, yet we still received a bill. When I called, Megan told me that it was working---again I am being accused of lying. I told her to call me back and check herself. Shortly thereafter, I received a phone message on my cell phone from Megan---I saved it, so I can prove this as well---stating that she was calling me at this number, because my landline was disconnected, BUT she could not make changes as the order stated it was reconnected. Seriously? I am totally astonished at the complete incompetence of every individual

with which we dealt. I am submitting a copy of the bill, and I expect the amounts to be changed to reflect the lack of service and times of termination. Additionally, I am forwarding a copy of this letter to the Better Business Bureau, the State of Ohio Attorney General, PUCO, and the local newspaper editorial department. I hope our story may help others make a wise consumer choice and avoid the nightmare we endured.

It is very clear by the number of people who treated us as nothing more than a number, who did nothing to help, and who blatantly and ridiculously lied, that Cincinnati Bell does not care about its customers at all. Thankfully, after explaining our story to Time Warner, they kindly agreed to do a special installation of wiring, so we could acquire their service saving us from being tied to the tyranny of Cincinnati Bell. Not too long ago, a company would be greatly ashamed at what has happened to us. I have a feeling, based on our experience, that you donโ€™t really care at all.

Reason of review: Poor customer service.

Cincinnati Bell Cons: Customer service reps who lie and are incompetent.

Location: Cincinnati, Ohio

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Guest

I believe this review 1000% because you see, I am a customer. Cincinnati Bell, who's service used to be stellar, is now without a doubt one of the worst of all time.

When you call them you get someone in another country but there too is a difference, apparently CB doesn't feel it's important to find employees at their call centers who can speak English!

I could go on and on but I don't have that much time. I don't know the reviewer but I'm positive that review is nothing but the truth because that's how they treat everyone!

Guest

Cincinnati Bell is in over its head and can't figure out how to get Fioptics to work, but they don't care and keep billing their victims. Everyone at Cincinnati Bell knows the score, but just deliver PR favorable to Fioptics and have no compunction about lying to their victims, blaming them, insulting them and cheating them as you've described.

Guest

I can totally relate to your experience. Its horrible and frustrating.

Honestly, I don't know how Cincinnati Bell stays in business. Their customer service is an absolute joke and full of foreigners who can't speak English and who argue with you and call you a liar. They did that to me to.Their cable and internet service is just as bad. Ive had to call them numerous times to have my bill corrected, when it should've taken one call to fix it.

They lie about what you will pay per month. Also, Ive called them about the cable and dvr boxes freezing up and they don't have a clue what im talking about. So I did the same thing-i called and emailed the BBB, PUCO, Angies List, The Cincinnati Enquirer, Ohio Attorney General, Fox 19, and John Matarese at Channel 9. I hope more people that have problems do that as well so they will change their ways.

They just made me so mad that I had to let them all know what kind of b.s Cincinnati Bell puts its customers through. Good luck!

Guest

I can totally relate to your situation-their "customer service" is beyond ridiculous and is a nightmare to deal with. They are so incompetent and you can't even understand a word any of them say.

You can't get anywhere with them. Then, they don't keep their word and accuse you of lying. How pathetic. Sadly, that is par for the course for them.

Their cable and internet service is just as bad. Honestly, I don't know how they are still in business providing that kind of "service." I did the same thing-called, and emailed the BBB, PUCO, Attorney General of Ohio, the Cincinnati Enquirer, Angie's List, and also John Matarese at Channel 9. I highly recommend doing those things because the more people that do it, the better the chance something will be done to fix the ridiculous service they provide.

Good luck!

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