Not resolved

Between our neighbor and ourselves, we spoke with 6 different customer service reps. over TV going out after a storm.

The internet was working fine. We went through all of the steps turning router off/on, and dvr box off/on and were finally told a tech needed to come out. First opening was 3 days later. The tech was knowledgeable, professional and friendly.

It took him less than 10 minutes to get our TV back. All we had to do was physically unplug every box, unplug and re-plug in the router. Once the router was up, we plugged all of the boxes back in and it was fixed! Why in the world were the customer service/call center employees not aware of such a simple fix, and instead Cincinnati Bell goes to the expense of sending someone out for such a simple thing?

We shared this fix with our neighbors who were scheduled for a tech to come out next week, and it worked for all of them. Ridiculous!

Please make sure your reps are aware of this simple procedure instead of making your customers go without service for so long. I understand that there could be other issues and this fix won't always work all the time but seriously, give them the knowledge!

Review about: Cincinnati Bell Customer Care.

Reason of review: Poor customer service.

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Cleves, Ohio, United States #1351804

Unfortunately, get use to the outages from storms. Their equipment is horrible and the internet and cable go out a lot at my house when a storm is near. Spectrum is so much more reliable.

Cincinnati, Ohio, United States #1351323
Cincinnati Bell Verified Representative

We're sorry to hear about this experience. We will pass this information along to our call center managers.

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