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You pay for internet service a month in advance. I disconnected mine 2 days into my billing cycle.

They are charging me a full month anyway. ("It's the rules for subscription services.") They told me that internet is a "premium service" and as such, it is not subject to being prorated. They billed me $48.50 for 2 days of 5 mbps (on a good day) internet service. When I threatened to write a letter to the newspaper, they agreed to give me a 1/2 month credit.

So now I'm paying $24.50 for 2 days of service. I am furious.

Reason of review: Problems with payment.

Location: Eaton, Ohio

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Guest

Yes Cincinnati Bell is a bad company. Very poor customer service from abroad.

Got the same deal, was owed 13 days of unused internet and told it is a "subscription" service and not billed on a daily basis.

I pointed out that telephone service is not billed "daily" either and she said well you don't have telephone service. DUH

Guest

It happened with me today .. my promotion period ended and I cancelled my service on the 5th day of the billing cycle and they are charging me $192 full month of service. If anyone can let me know what to do it will be of great help.

Guest

I cancelled my service with Cincinnati Bell last month, and just got a bill charging me a full month for only 10 days of usage. I call and they say they don't prorate. This is an abuse.

Guest
reply icon Replying to comment of Guest-1288574

Same here. I have not encountered this before.

Most utility type services are pro-rated.

First time I have seen this kind of highway robbery. I told them to enjoy the last month's payment because I would not be back, and would be sure to share this experience far and wide.

Jacque Ztw
reply icon Replying to comment of Guest-1288574

Total BS. Someone should sue

Guest

That is absolutely ridiculous. Id be furious to.

I would report them to the Better Business Bureau, the Public Utilities Commission of Ohio and call the tv stations and newspaper and also contact your local Senator or House of Representatives member.

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