PLEASE SAVE YOURSELF THE HASSLE!!!!
I was told they have 24/7 service and their website says 24/7 service, their website has a CHAT TAB and you tap it but there is NEVER ANY ONE it WAYS SAYS NO REPS AVAILABLE!!! Their website cost me $500 in bounce check fees AND I HAD TO CLOSE MY CHECKING ACCOUNT!!! I tried paying my bill online several times! You can't tell if the payment went thru!! There's no confirmation given , THE BALANCE NEVER CHANGES!! I tried several times then my friend tried !! We found out on Monday from the bank calling us that EVERY TIME WE TRIED IT PROCESSED IT!! There was 8 checks going thru my back that bounced AN they kept trying to send so the bank offered to close account and open new one. The bank seen the check amounts was all the exact same amount and all sent within just seconds of eachother!!! I called Cincinnati Bell to find out THEY CHARGE $25 per check per time they send it! They charged me $$200 in bounced check fees!!! I explained their website doesn't show any difference nor says payment accepted, nor any confirmation nor ANY BALANCE NUMBER changes!!!
They refused to wave the fees even with all the info even with seeing time and date stamp of all of them was within only 3-5 minutes! I am a NEW ACCOUNT AS WELL!!
I told them I'll do half the fees if they do half!! They refused!! Then the lady said she doesn't like my insistence of being fair so she wants the bounce check fees paid NOW!!! The bill wasn't PAST due! I refused she said it's fees for bounced checks NOT service so they can demand it be paid any time! I still refused and I HUNG UP! Within 5 min of hanging up, she had my wifi and cable SUSPENDED!!! I tried calling and it said THEY ARE CLOSED?! Yet website says call 24/7 includes words ( Saturday-Sundays) !! That was yesterday , Friday ! Today I caved and paid in full my bill of $168.00 plus the $200. I paid $370.00 to cover everything until I switch back to TWC, after paying with my debit over the phone, an automated system says (your phone service will be restored in less than 2hrs)... I DONT HAVE PHONE SERVICE WITH THEM!! It then said ( if you need anything ELSE RESTORED, press #2, I pressed #2 to tell them it's WIFI and fioptics cable NOT PHONE SERVICE!! When I pressed #2 it rang twice then said WE ARE CLOSED PLEASE CALL BACK ON THE NEXT BUSINESS DAY!! Tomorrow is SUNDAY!!! So we will be OUT OF WIFI AND CABLE FOR 3 DAYS AFTER BILL PAID IN FULL
More Review Details
|Style and Design|
|Product or Service Quality|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Value for money|
What I liked
What I disliked
- Worst decision ever
- Lies about hours
- Bad website
- Make multiple payments from your bank account
- Extremely bad customer service
You May Also Like
- "MANTHISSITESUCKS.com singsnapsucks2.com Malicious and Libelous Activity Internet http://www.ripoffreport.com/questionable-activities/manthissitesucks-com/manthissitesucks-com-singsnaps-68fad.htm 3Author3Consumer0Employee/Owner Report Details MANTHISSITESUCKS.com 1902 Pueble Drive Internet United States of America Phone: 9514913283 Web: www.singsnapsucks2.com/ Category: Questionable Activities ArbitrateSet the record straight! Singsnapsucks2.com changed to MANTHISSITESUCKS.com is a hate site..."
- "They failed to provide the fact that it is strictly a middle man company, and that after purchasing your local number you still have to pay for an account directly..."
- "I have had Zoomtown for over a year, in that time I have never had DL speeds even close to 50% of advertised rate. I have spent 20+ hours in..."
- "You are selling a product called syringe pens. In light of all of the heroin overdoses it is highly inappropriate. Its one thing for a doctor to use it as..."
- "What a rip! Ordered beautiful arrangement from what I thought was a “family owned business”. The arrangement was delivered on time. The service train crashes at this..."
- "I must say I have seen some complicated scams before but this one ranks right up there. Do not do any work with this so called media group called Zillion..."
- "This driver was sitting in traffic blocking the road for 20 minutes talking on his cell phone. I stopped because i use this company and thought the truck was disabled..."
- "Stay away from Legal Zoom!!! There is NO WAY to cancel services on your account. I tried to remedy the situation with my credit card but I guess I will..."
- "I contacted Owndoc.com customer service to solve my issue where i couldn't go through with my purchase. In these pictures you can see how badly this woman/alias called Sarah Vaughter..."