Manufacturer: Cincinnati Bell Category: Installation Clear all filters (3 of 3 reviews match)
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They will tell you they cannot install the internet for another 3-4 weeks then someone calls and says that all of a sudden they can install internet and TV (for a higher fee of course) the next day. Apparently the TV technicians cannot just come to install internet for some reason (I bet the reason is to trick the consumer to get TV). This is completely unethical and I will file an official consumer complaint to report this. Shame on a company...
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Anonymous

Anonymous And this was the answer from customer support: (I am not sure what language this is and how fioptics is now copper based)
This is not a trick. We have dedicated technicians...

I am so tired of the frequent outages and unreliable service that Cincinnati Bell provides. My cable goes out every time there is a heavy rain or some wind. That was the reason I switched to Fioptics-so that I had service when it rained or stormed hard. Your service is actually worse than the satellite I had before. I don't have a smartphone so I need service during bad weather in case there is any tornado, severe thunderstorm, or flood warnings.
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Moved to S.Lebanon from St Louis recently. In StL, we had 100Mbs Charter Internet (cut the cable cord years ago). I was getting well over 130Mbs speed tests at all times of day. But I was looking forward to the 1Gig speed of CB, so imagine my surprise when the tech that installed my service informed me that "if I wanted the 1Gig service, I would need to run a Cat5 cable myself. That they were not permitted to install it in the Apt. It's not that...
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