Manufacturer: Cincinnati Bell Category: Internet Services Clear all filters (21 of 21 reviews match)
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Yet another day with Cincinnati Bell no-fioptics. Your service is absolutely horrible and unreliable. Your cable and internet are constantly going out or there is some issue with them. I pay over $125 a month for this B.S. Cable channels are always freezing or...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to hear you are having issues with your service. We have a dedicated online customer service team here in Cincinnati that would like to help get these issues reso...

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1087174
**ATTENTION** If you are a fioptics customer with Cincinnati Bell, run a speedtest with your internet. www.speedtest.net Ive caught these crooks twice trying to provide me lower speeds. Make sure you measure it with an ethernet cord and I guarantee you you will not get...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We know lagging internet speeds can be frustrating. If your wired speed tests are consistently resulting in less than 80% of your package, let us help you figure out why. Sen...

Product
Cincinnati Bell Fioptics Internet Service
#1080696
What is causing this? It also gets really congested and speeds are really slowed down a lot. I thought fioptics was supposed to be faster and handle a lot more internet traffic. Its time to go to Spectrum since you cant meet the needs of my family with reliable...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to hear you've been experiencing issues with your Internet service. We know it can be frustrating when the speeds aren't as high as you expect. Please send this de...

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1078760

Cincinnati Bell - Internet connection down

#1041652
1.1
Details
Connection goes out on average once a week. Were on number 2 this week, sat on hold for 45 mins and got disconnected. No customer support of refunds. Thanks for nothing.
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Cincinnati Bell Fioptics Internet Service Review

#923294
Why does my internet keep slowing down. Get it fixed or I am going. Sick to time warner. To think cb was going to raise my monthly fee for inadequate international speed continued outages. I am at 5284 bell Ave 45242. Get it fixed I tired of paying for a iffy service. 513 293 9235 call only to tell me you can not fix this continued problem
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so last night during a rain storm, my fioptics internet and cable went out yet again. Wth is going on with your service? You can't count on it at all. It is still out today. I pay over $120 for this kind of service. This is the 3rd time weather has affected my cable...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Weather-related issues with your Fioptics can be frustrating. Let us help. Email this description of your issues along with your account number to socialmedia@cinbell.com.

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1078248
To all Fioptics/Cincinnati Bell internet customers-I would highly recommend everybody doing a speedtest on your internet speed.I guarantee you that you will not get the speed you are paying for. They told me you are supposed to get at least 80% of the speed you pay for...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to hear you are experiencing these issues with your Internet. We'd be happy to look into them further. Please email this description of the problem along with your...

Product
Cincinnati Bell Fioptics Internet Service
#1068830
Just updated to fioptics two months ago thinking this would be different than the dsl I had with with. Man was I wrong, wifi drops out several times a day internet speed is no were near what I'm paying for. When u call customer service they act like you dont know what...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

Hey. I work in the Corporate office at Cincinnati Bell and I'd like to help with your account. Would you email your account info to socialmedia@cinbell.com so I can take a loo...

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1067426
Fioptics has been out long enough. I am thoroughly disgusted with your poor service. I have had technicians out, tech support on the line, asked my neighbors but no one seems to know what is causing these problems time and time again. You guys dont care about...
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Anonymous
Anonymous

I can relate-I have those same issues and getting the engineers and product managers involved won't do a bit of good. Been there, done that. Trust me, my problems were "escala...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I'm sorry you've had such a frustrating experience with your Internet & TV service that has gone unresolved. I'd like to get our engineers and Product Management Team engaged ...

Product
Cincinnati Bell Fioptics Internet Service
#1062792
Cincinnati Bell is full of liars and technicians that don't have a clue how to fix anything. These as*holes promised me that weather would not affect my internet speeds or cable service at all. Well even the slightest wind or heavy rain/storm will make fioptics 50 MB...
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Anonymous
James Killian

My Fioptics internet is the same way. Its so irritating. If there is a heavy rain or even thunder in the distance, the internet will go down completely or the speeds go to a c...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I hate to see you're having so much trouble with your service. I'd like to look further into your situation and get this corrected for you. Would you email your account detail...

Product
Cincinnati Bell Fioptics Internet Service
#1060192
I experienced another lie tonight from you slackers at Cincinnati Bell. I had 2 different technicians tell me that weather won't affect my wifi or internet connection on fioptics. Well, I had some rain and lightning at my house (nothing heavy) and my fioptics internet...
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Anonymous
Anonymous

Mine does the same thing! Weather should not affect the cable and internet. Their service is always freezing up.

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1035168
Here we go again-Fioptics is down yet again. This is the the worst and most unreliable service I have experienced. Neither my cable nor internet have worked all afternoon. There seems to to be a different problem or outage every week with you guys. When are these...
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1.0
Product
Cincinnati Bell Fioptics Internet Service
#1033576