Manufacturer: Cincinnati Bell Category: Internet Services Clear all filters (17 of 17 reviews match)
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To all Fioptics/Cincinnati Bell internet customers-I would highly recommend everybody doing a speedtest on your internet speed.I guarantee you that you will not get the speed you are paying for. They told me you are supposed to get at least 80% of the speed you pay for...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to hear you are experiencing these issues with your Internet. We'd be happy to look into them further. Please email this description of the problem along with your...

Product
Cincinnati Bell Fioptics Internet Service
#1068830
Just updated to fioptics two months ago thinking this would be different than the dsl I had with with. Man was I wrong, wifi drops out several times a day internet speed is no were near what I'm paying for. When u call customer service they act like you dont know what...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

Hey. I work in the Corporate office at Cincinnati Bell and I'd like to help with your account. Would you email your account info to socialmedia@cinbell.com so I can take a loo...

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1067426
Fioptics has been out long enough. I am thoroughly disgusted with your poor service. I have had technicians out, tech support on the line, asked my neighbors but no one seems to know what is causing these problems time and time again. You guys dont care about...
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Anonymous
Anonymous

I can relate-I have those same issues and getting the engineers and product managers involved won't do a bit of good. Been there, done that. Trust me, my problems were "escala...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I'm sorry you've had such a frustrating experience with your Internet & TV service that has gone unresolved. I'd like to get our engineers and Product Management Team engaged ...

Product
Cincinnati Bell Fioptics Internet Service
#1062792

Cincinnati Bell - Internet connection down

#1041652
1.1
Connection goes out on average once a week. Were on number 2 this week, sat on hold for 45 mins and got disconnected. No customer support of refunds. Thanks for nothing.
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Cincinnati Bell Fioptics Internet Service Review

#923294
Why does my internet keep slowing down. Get it fixed or I am going. Sick to time warner. To think cb was going to raise my monthly fee for inadequate international speed continued outages. I am at 5284 bell Ave 45242. Get it fixed I tired of paying for a iffy service. 513 293 9235 call only to tell me you can not fix this continued problem
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Cincinnati Bell is full of liars and technicians that don't have a clue how to fix anything. These as*holes promised me that weather would not affect my internet speeds or cable service at all. Well even the slightest wind or heavy rain/storm will make fioptics 50 MB...
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Anonymous
James Killian

My Fioptics internet is the same way. Its so irritating. If there is a heavy rain or even thunder in the distance, the internet will go down completely or the speeds go to a c...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I hate to see you're having so much trouble with your service. I'd like to look further into your situation and get this corrected for you. Would you email your account detail...

Product
Cincinnati Bell Fioptics Internet Service
#1060192
I experienced another lie tonight from you slackers at Cincinnati Bell. I had 2 different technicians tell me that weather won't affect my wifi or internet connection on fioptics. Well, I had some rain and lightning at my house (nothing heavy) and my fioptics internet...
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Anonymous
Anonymous

Mine does the same thing! Weather should not affect the cable and internet. Their service is always freezing up.

1.0
Product
Cincinnati Bell Fioptics Internet Service
#1035168
Here we go again-Fioptics is down yet again. This is the the worst and most unreliable service I have experienced. Neither my cable nor internet have worked all afternoon. There seems to to be a different problem or outage every week with you guys. When are these...
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1.0
Product
Cincinnati Bell Fioptics Internet Service
#1033576
What is it going to take to get you guys at Cincinnati Bell to fix the chronic problems with your cable service? So many aspects of if it never work right and a lot of people are having the same issues. I have had 3 technicians out, made 5 calls to your foreign...
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1.0
Product
Cincinnati Bell Fioptics Internet Service
#955822
Called in to fix my auto pay.After customer service gave me a super smug and sarcastic answers to setting it up on my own their internal system was down. On top of that, their internet reliability is terrible. Sometimes I get 25mbps over wifi (pay for 30). Sometimes...
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Cincinnati Bell Monroe, Ohio
Product
Cincinnati Bell Fioptics Internet Service
#937953
Cincinnati Bell's CEO Ted Torbeck should be ashamed of the services that his company offers. Just saying. They rarely work right. Whether its the tech support in the Philippines, the incorrect bills, slow internet, cable picture freezing problems, employees in the...
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1.0
Product
Cincinnati Bell Fioptics Internet Service
#935548
After reading other reviews on here, it looks like I'm not alone in the problems I am having with my Fioptics service. It is junk and has been problematic since I had it installed. Whenever I change the channels on my HD boxes, the screen freezes up and acts like its...
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Anonymous
Anonymous

Had the same issue. Turns out it's a infra red issue with certain tvs. If you ask the for the infra red stickers you can put one in your cable box and it fixed all the issue...

Anonymous
Anonymous

If the cable lines are buried underground you should not lose signal in bad weather. I can see that happening with a dish attached to the house but not with underground lines

1.0
Product
Cincinnati Bell Fioptics Internet Service
#923178