Product: Cincinnati Bell Fioptics Bundle Clear all filters (68 of 68 reviews match)
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Cincinnati Bell and their Fioptics service is horrible. There are frequent outages, the channels and HD boxes constantly freeze up. The cable is very unreliable and they keep taking good channels off of the lineup to save themselves money. Their savings isn't passed on...
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Anonymous
Angela powell

Cincinnati Bell Fioptics is horrible the entire package deal Internet, landline, cable. Buyer beware. I’ve had numerous techs at my home wires everywhere drilled hole directly...

CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi! We are sad to hear the services did not work for you. We strive for excellence and want every customer to receive products and services that exceed all expectations. I und...

1.1
Product
Cincinnati Bell Fioptics Bundle
I didn't like
  • Poor customer service
  • Cable channel selection
  • Frequent outages
#1177678
This is the 2nd time ive had Fioptics installed at my house. Yet again the freezing cable channels with frequent outages and slow internet and congestion issues are happening again. Why is this not fixed? What does it take? I hear many other people are having these...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for taking the time out of your busy day to let us know about this. We want every customer to receive products and services that exceed all expectations. Clearly som...

1.3
Product
Cincinnati Bell Fioptics Bundle
#1149767
The service Cincinnati Bell provides is awful. Fioptics is way oversold and never works right. The cable boxes and HD channels are always freezing up and pixelating and no matter how many technicians come to your house it is never fixed. It's obviously not the...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for letting us know about this problem. We want to investigate the TV issues you mentioned and can only do so if you provide a second chance to work with you. We rea...

1.1
Product
Cincinnati Bell Fioptics Bundle
#1145190
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Cincinnati Bell - Nothing good about Cincy Bell

Here are your poor choices for cable and internet if you live in the Cincinnati area-Spectrum-higher prices but excellent and dependable services that rarely go out. Cincinnati Bell-lower prices and good bundle deals but frequent problems and outages, cable that freezes up and good channels get taken away, slow internet, foreign customer service. Pick your poison ugh!
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Product
Cincinnati Bell Fioptics Bundle
#1139893
I had so many problems with Cincinnati Bell for months. Its the same thing over and over with them and they never fix the problems. So many people have left their poor service including myself due to freezing cable channels and cable boxes, slow internet, frequent...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

It seems we have failed to serve you the way you deserve. We can only address problems if we are aware of how our interactions are affecting the customer experience. Although ...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1130953
You guys are the absolute worst internet and cable provider in the Cincinnati area.I hope a lot of people read this and avoid you guys. I mean what does it take for my cable and internet to actually work one week in a row?? One week! Thats only 7 days. Your service is...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I certainly apologize for the frustrating experience. I definitely want to look at your situation and help as you should not have required 3 technicians in the past two months...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1094084
I have the triple fioptics bundle of home phone, internet and cable tv. The only thing that works right is the home phone. I am sick and fed up with the internet and cable not working right. Your service is not reliable at all. Even when technicians come out, its...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I'd like to help you get this resolved. I'm sorry for the frustration with your TV and internet. May I please have you email your 13-digit account number to cbsocialmedia@cinb...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1089796
I have nothing good to say about Cincinnati Bell. I have had problems with you guys since day 1. Well, today was the last straw. We had a storm at my house and the cable and internet both went out yet again. It goes out too frequently. During the week even if the...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

We'd like to help you with getting your service issues taken care of. We are sorry for all the frustration caused and we're happy to help. Please send an email with your 13-di...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1089028
Our internet & tv service has worked intermittently at best for the last 10 days.Tech help never works over the phone so I have to miss a day of work for a technician to come only to find out they scheduled me in the wrong time slot. Now they are suggesting I wait...
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Anonymous
Anonymous69

That sounds like my house on a daily basis. Their service is so bad that neither my internet nor cable ever work properly. They tell me to email them on social media over and ...

CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We're sorry to hear you've had such a frustrating experience getting your issues resolved. If you could email us this description of the issues you've been experiencing along ...

2.1
Product
Cincinnati Bell Fioptics Bundle
#1082244
6 years ago I fell for their ads about Fioptics. First, the service was subpar with other cable provider offerings. Their internet was slow and the TV picture was grainy. I was not satisfied. Once my contract was up, I decided to leave, but that is where the real...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Let us help you get to the bottom of this. Please email this description of your experience along with your former account number to socialmedia@cinbell.com.

Product
Cincinnati Bell Fioptics Bundle
#1078417