Product: Cincinnati Bell Fioptics Bundle Clear all filters (61 of 61 reviews match)
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What does it take to get decent and working service from Cincinnati Bell?? Calls to the foreign tech support center dont do any good. You cant understand a word they say. The cable equipment constantly freezes up, channels always freeze up, the screen pixelates, the...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hello! It seems we have failed to serve you the way you deserve. That is unacceptable. We can only address problems if we are aware of how our interactions are affecting the c...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1184504
Ok Cincinnati Bell-why do you guys keep taking away good channels from your Fioptics lineup? You dont even carry all of the local channels like Spectrum does. You dont carry Escape, (9.2), Antenna TV (64.2), Comet TV (64.3), Movies! Get TV. I miss UP tv and Ion. I...
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Anonymous
William Drosick

I agree about the channel lineup. You guys need to carry all the local Cincinnati channels like ASN, Comet TV, Escape, Light TV, GET Tv, and This TV. These are all great chann...

Anonymous
Larry Chevelier

You guys need to start adding channels that your competition already has and won't get rid of. You guys always get rid of the good channels. Spectrum has such a better channe...

1.2
Product
Cincinnati Bell Fioptics Bundle
#1182473
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Cincinnati Bell - Fiber optics experience

Cancelled my bill around December 22nd for my fiber optics internet still being charged for it as of January 29th
1.2
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Product
Cincinnati Bell Fioptics Bundle
#1181605
Cincinnati Bell and their Fioptics service is horrible. There are frequent outages, the channels and HD boxes constantly freeze up. The cable is very unreliable and they keep taking good channels off of the lineup to save themselves money. Their savings isn't passed on...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi! We are sad to hear the services did not work for you. We strive for excellence and want every customer to receive products and services that exceed all expectations. I und...

1.1
Product
Cincinnati Bell Fioptics Bundle
I didn't like
  • Poor customer service
  • Cable channel selection
  • Frequent outages
#1177678
This is the 2nd time ive had Fioptics installed at my house. Yet again the freezing cable channels with frequent outages and slow internet and congestion issues are happening again. Why is this not fixed? What does it take? I hear many other people are having these...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for taking the time out of your busy day to let us know about this. We want every customer to receive products and services that exceed all expectations. Clearly som...

1.3
Product
Cincinnati Bell Fioptics Bundle
#1149767
The service Cincinnati Bell provides is awful. Fioptics is way oversold and never works right. The cable boxes and HD channels are always freezing up and pixelating and no matter how many technicians come to your house it is never fixed. It's obviously not the...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Thank you for letting us know about this problem. We want to investigate the TV issues you mentioned and can only do so if you provide a second chance to work with you. We rea...

1.1
Product
Cincinnati Bell Fioptics Bundle
#1145190
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Cincinnati Bell - Nothing good about Cincy Bell

Here are your poor choices for cable and internet if you live in the Cincinnati area-Spectrum-higher prices but excellent and dependable services that rarely go out. Cincinnati Bell-lower prices and good bundle deals but frequent problems and outages, cable that freezes up and good channels get taken away, slow internet, foreign customer service. Pick your poison ugh!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Cincinnati Bell Fioptics Bundle
#1139893
I had so many problems with Cincinnati Bell for months. Its the same thing over and over with them and they never fix the problems. So many people have left their poor service including myself due to freezing cable channels and cable boxes, slow internet, frequent...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

It seems we have failed to serve you the way you deserve. We can only address problems if we are aware of how our interactions are affecting the customer experience. Although ...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1130953
You guys are the absolute worst internet and cable provider in the Cincinnati area.I hope a lot of people read this and avoid you guys. I mean what does it take for my cable and internet to actually work one week in a row?? One week! Thats only 7 days. Your service is...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I certainly apologize for the frustrating experience. I definitely want to look at your situation and help as you should not have required 3 technicians in the past two months...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1094084
I have the triple fioptics bundle of home phone, internet and cable tv. The only thing that works right is the home phone. I am sick and fed up with the internet and cable not working right. Your service is not reliable at all. Even when technicians come out, its...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I'd like to help you get this resolved. I'm sorry for the frustration with your TV and internet. May I please have you email your 13-digit account number to cbsocialmedia@cinb...

1.0
Product
Cincinnati Bell Fioptics Bundle
#1089796