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I don't know who is in charge in management or ownership there at Cincinnati Bell, but they need to do a lot of work to fix a lot of things. So does your product team. I am one of the very many unhappy customers. The fioptics cable and internet never work right. I...
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#1065261
I was supposed to have a technician come out today between 9 and 1 and I never received a confirmation call, a technician never showed up and when I called in to see what was going on, there was no record of a technician being scheduled for my house. Plus I couldnt...
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#1065215
You are about to lose another customer to Spectrum due to your ridiculous customer and technical support department (or lack thereof). I had to call in twice today to report my cable and internet acting up like usual and got hung up on the first time. Your service is...
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#1064927

Cincinnati Bell - Billing

Cincinnati Bell
#1048652
1.0
They reported ruined my credit over $24 dollars!!!! And I didn't know I owed a dime!!!!! I am currently in the process of litigation against this awful company but please at all cost do not do business here!!!!!!!!
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Cincinnati Bell - Internet connection down

Cincinnati Bell
#1041652
1.1
Connection goes out on average once a week. Were on number 2 this week, sat on hold for 45 mins and got disconnected. No customer support of refunds. Thanks for nothing.
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Broad Band Service Review

Cincinnati Bell
#1036536
1.6
Incompetent compartmentalized malice arrogant tyrannical greed
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Short Review for April 16, 2017, Plc_other

Cincinnati Bell
#1035116
5.0
No complaints yet. I wish they had the Reelz channel.
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My cable went out on Saturday June 17. i called the office on Monday morning June 19 and was told it would be fixed by the time I got home that afternoon. I got home and still not operating. after an hour or more on the phone, I was told a tech would have to come to...
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1.0
#1064143
I dont know even where to begin.... Will you guys ever fix the cable freezing screen/pixelating problems or the slow internet and internet cut outs every week? This is 2017 and those things shouldnt be happening. Fioptics has been out long enough. I am thoroughly...
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Anonymous
Anonymous

I can relate-I have those same issues and getting the engineers and product managers involved won't do a bit of good. Been there, done that. Trust me, my problems were "escala...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I'm sorry you've had such a frustrating experience with your Internet & TV service that has gone unresolved. I'd like to get our engineers and Product Management Team engaged ...

#1062792
You guys cant get or do anything right when it comes to Fioptics and your service. My bill was wrong yet again this month. Im constantly being over-charged for poor service and extra cable boxes I dont have. This is/was the last straw guys. I am not dealing with a...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

We'd hate to lose your business. I'm happy to take a look at your account and correct your billing & service issues. I'd also like to review your experience for improvement op...

#1061690
Cincinnati Bell has the absolute worst customer and technical support I have ever dealt with from a company. Honestly. When you call in with any issues, it takes 20+ minutes to get through to a live person who doesnt even speak understandable English. Its some...
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#1061252
Cincinnati Bell's internet is horrible, especially out in Anderson Township, specifically the Forestville and Cherry Grove areas. The network is always congested and speeds are never what I pay for. I am getting ready to switch to Spectrum since I've reported these...
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CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I hate to see you're having trouble and not been able to get the assistance you need to resolve. Would you email your account info and contact number to socialmedia@cinbell.co...

Anonymous
Anonymous

I totally agree with you. I have the same problem. Anytime we get even a light or moderate rain, the internet either goes down completely it cuts out or the speed is severely ...

I didn't like
  • Slow internet
  • Foreign customer service
  • Frequent outages
#1060289
Cincinnati Bell is full of liars and technicians that don't have a clue how to fix anything. These as*holes promised me that weather would not affect my internet speeds or cable service at all. Well even the slightest wind or heavy rain/storm will make fioptics 50 MB...
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Anonymous
James Killian

My Fioptics internet is the same way. Its so irritating. If there is a heavy rain or even thunder in the distance, the internet will go down completely or the speeds go to a c...

CarolanneCBT
CarolanneCBT
Cincinnati Bell Verified Representative

I hate to see you're having so much trouble with your service. I'd like to look further into your situation and get this corrected for you. Would you email your account detail...

#1060192
This "internet service provider" is absolutely awful. Our service is awful, the internet constantly drops out and we only get 3mbps on a good day. We have a good rate for the crappy service but they constantly up our bill little by little. Sometimes we even get bad...
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1.7
#1059082