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I just left Bell and went to Spectrum for their cable and internet. I couldn't be happier. I had so many problems with Cincinnati Bell for months. Its the same thing over and over with them and they never fix the problems. So many people have left their poor service...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

It seems we have failed to serve you the way you deserve. We can only address problems if we are aware of how our interactions are affecting the customer experience. Although ...

1.0
#1130953
I have contacted cincinnati bell and been refused when asked to speak with management. Salesman,Brandon Walker, repeatedly lied about when service could be set up and that we would be in a 2 year contract. I was told we could cancel at anytime if unsatisfied with...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi! Communications are essential to a good experience and somehow we managed to fail you in this area. We are always hard at work to make sure our team delivers on our brand p...

#1128691
My pricing for Cincinnati Bell is increasing at a drastic rate! Was anyone else 'sold' this line? Here's the information copied directly from email I received in October 2015 (from the 'sales' pitch to get folks in my area to buy their service). I insisted she send me...
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Anonymous
Gladys Kravitz

Sadly, it sounds like you are really getting screwed. Their service stinks. I would call and demand them to lower the price or tell them you will switch to Spectrum. I hate i...

CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi Connie! We received your email and sent a response regarding your billing concerns. We hope the information we provided satisfies your concern. We're always happy to help i...

#1126871

Cincinnati Bell - Find another internet provider!

Cincinnati Bell
#1127658
1.4
Details
Kind of expensive for Fioptics, but i am being charged double for slow 5mbps Zoomtown service for business. They don't offer Fioptics at the business park my company is located at. Awful customer service over their fault billing issue!
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Cincinnati Bell - No service for 24 hours! They don't know what wrong!

Cincinnati Bell
#1078448
I will be definitely leaving this ***! Totally sucks!
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Cincinnati Bell - Shame on you. C4 SERVICE DOG SHOULD BE ALLOWED

Cincinnati Bell
#1071572
1.2
Details
Read news, how dare you refuse a wounded vet to have his service dog at work. He fights for your rights and this is how you are treating him, shame on you! You owe him appology and hire him, if i was him i would tell you no as he should work where he is appreciated.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cincinnati Bell - Billing

Cincinnati Bell
#1048652
1.0
Details
They reported ruined my credit over $24 dollars!!!! And I didn't know I owed a dime!!!!! I am currently in the process of litigation against this awful company but please at all cost do not do business here!!!!!!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
What is wrong with your company? Your internet is very slow and there are frequent outages especially during the evening hours. I have called three times and emailed in my complaint and a trouble ticket is started, but I never hear anything back after that. NOt only...
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Anonymous
Thomas Wall

I don't know how this company stays in business. The internet and cable never work properly and the problems never get fixed even though you report them time and time again. ...

1.1
I didn't like
  • Foreign customer service
  • Problems never solved
  • High prices
#1125130
Residential customer, have had this number for almost 20 years. Several months ago, phone line died. Called customer service, several days later a tech comes out, states trouble is "up the street," stated fixed. All seems good. Shortly after, much static on the line,...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I see how this has been frustrating for you and am sorry that you have not received a resolution to your home phone line issues. I personally would like to escalate this and e...

Anonymous
Hillary Rodham Yacks

Cincinnati Bell can't get or fix anything right. I've been going around and around with them for over a month about my slow internet and freezing cable issues and they still a...

1.5
I didn't like
  • Multiple experiences with customer service
#1123780
I am canceling my service tomorrow. I needed to change my billing due date because I am on a fixed income. I received a bill for $115 for phone and internet. Are you kidding me! First if all this was not even close to what I was told my bill would be. It is $25 more....
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I'm sorry for the frustration with your bill. It's never our intention! I understand you changed your billing date to meet your financial needs. We have customer that do this ...

1.0
#1120199
Why did the sales rep at the kenwood store call my router a 1998 model? Why was the issue not the router at any rate? Why did I think a problem like no internet light showing connected on my router was something fixable without a technician having to come to my home?...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We hate to hear you are upset with service. Our modems have different model numbers depending on which service type you have. The internet globe light on your indicates the st...

As you can see a lot of people have major issues with Cincinnati Bell's internet and cable tv including myself. I am done for good with Cincinnati Bell. Whatever you do, don't waste your money on them. They never fix the problems that they are more than aware of....
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Anonymous
Dixie Recht

If network performance is your number one concern, you better start fixing the on going issues with the cable and internet. Cincinnati Bell has a ton of network performance i...

CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We hate to hear you have had an upsetting experience with us. Our network performance is our #1 concern. We are constantly monitoring to prevent outages and reduce service int...

1.0
#1118818
In one year 3 times the phone line down I call customer service I have to wait 3 to 4 days for technician to come check out I loose money every time is down it’s a business account I don’t understand why we pay extra money for business account
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I can understand how frustrating it is when service goes out at your place of business. You are right, as a business you should always receive the best in service. I am sorry ...

Contact Cincinnati Bell

Mailing Address:
Cincinnati Bell
221 E. 4th St.
Cincinnati, OH 45202
Phone:
(513) 566-4101
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Home phone service with Cincinnati Bell. They sent AT&T out to work on the outside lines and the AT&T person informed me that my interior lines would not work because they were still wired for Time Warner Cable I would have to call for an appointment for Cincinnati...
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1.0
#1110853