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1.2 Based on 161 reviews
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  • Customers like
    • No contracts 10
    • Not a thing 2
    • Speed of internet 1
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    • Poor customer service 7
    • Channel selection 6
    • Slow internet 4
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Worst customer service ever. My $50 deposit was confirmed void today and it's great shock for me. Since my account is closed they said they can't give back my amount. Eating and living in others money is Cincinnati Bell. Worst and worst service .

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I am not impressed with the picture quality at all with Cincinnati Bell Fioptics. All of the 720p channels like Big Ten Network, Freeform, CW Cincinnati, ESPN, Fox Sports Ohio, etc. and the digital channels like Retro TV, Heartland, MeTV, Grit, etc. are not clear or sharp at all. It looks like you are watching streaming 480 video. This needs to be fixed or upgraded since I pay over $150 a month for your service. Time Warner's picture quality is... Read more

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Why does my internet keep slowing down. Get it fixed or I am going. Sick to time warner. To think cb was going to raise my monthly fee for inadequate international speed continued outages. I am at 5284 bell Ave 45242. Get it fixed I tired of paying for a iffy service. 513 293 9235 call only to tell me you can not fix this continued problem

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After reading other reviews on here, it looks like I'm not alone in the problems I am having with my Fioptics service. It is junk and has been problematic since I had it installed. Whenever I change the channels on my HD boxes, the screen freezes up and acts like its in slow motion for a while. Not only that, but it takes a while for the channel to actually change and respond. Ive replaced my cable-top boxes and router but that didn't help at... Read more

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Well I was hoping this latest software update would help fix my internet, cable and home phone issues. It hasn't whatsoever. I was online earlier and my speeds are dismally slow and my internet went down for 15 minutes. It does this every night. It just dropped out again for about 5 minutes! The cable has not improved either. In fact, its worse. The screen is still freezing up and pixelating on many channels. Changing the channels is very slow... Read more

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I got a robocall today from Cincinnati Bell 565-9890 stating that there will be a software update tonight between 1 AM and 5 AM. This should be really interesting!! Every update or software change that is sent out usually ends up screwing something up big time or making the service worse. We will see!! The engineers down there at Bell are clueless. I have a feeling I will be having to call another overseas representative tomorrow to be told to... Read more

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Lines have been down in my backyard for over a week now with the pole they are attached to leaning about to fall over. Why can't they at least pick up their lines. You are trying to sell Cincinnati Bell Fioptics but what poor service. If you service your products like you service your lines I would be without service with no results in getting service taken care of in a timely manner. I have called this in several times, and Judge David Fields... Read more

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Your channel selection on Fioptics is not good at all. I don't want to see channels like Blaze, Jewelry TV, Justice Central, Newsmax, and Newsy. Those channels are pointless. You need to bring back WGN America and ION Television. They were great channels. Also, there are a lot of channels that Time Warner Cable carries that you guys refuse to due to money issues like FM, Nasa TV, Get TV, ESPN Classic, TV Games (TVG) RFD, Youtoo, and Babyfirst.... Read more

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I am totally disgusted with the poor service you provide at Cincinnati Bell. Ive had fioptics or what I call junkoptics for 5 months now and ive already had 3 technicians out to my house to supposedly fix the problems with your internet and cable service. They are fixed until the technician walks out the door then they start again. Last night yet again, my HD cable channels were freezing, pixelating, and acting like they were in slow-motion. The... Read more

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You pay for internet service a month in advance. I disconnected mine 2 days into my billing cycle. They are charging me a full month anyway. ("It's the rules for subscription services.") They told me that internet is a "premium service" and as such, it is not subject to being prorated. They billed me $48.50 for 2 days of 5 mbps (on a good day) internet service. When I threatened to write a letter to the newspaper, they agreed to give me a... Read more

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