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In one year 3 times the phone line down I call customer service I have to wait 3 to 4 days for technician to come check out I loose money every time is down it’s a business account I don’t understand why we pay extra money for business account
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I can understand how frustrating it is when service goes out at your place of business. You are right, as a business you should always receive the best in service. I am sorry ...

Home phone service with Cincinnati Bell. They sent AT&T out to work on the outside lines and the AT&T person informed me that my interior lines would not work because they were still wired for Time Warner Cable I would have to call for an appointment for Cincinnati...
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1.0
#1110853
Someone keeps calling my cell phone of 513 658 7935 and hanging up. 513 321 2115 states that this is a mobile tracker to locate a cell phone. Name appears as Helen Hair. Please contact this caller and tell them to stop harassing me. Thanks. Leslie Maxwell. Also, a...
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1.0
I didn't like
  • Your dishonesty
#1110339

Cincinnati Bell - No service for 24 hours! They don't know what wrong!

Cincinnati Bell
#1078448
I will be definitely leaving this ***! Totally sucks!
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Cincinnati Bell - Shame on you. C4 SERVICE DOG SHOULD BE ALLOWED

Cincinnati Bell
#1071572
1.2
Details
Read news, how dare you refuse a wounded vet to have his service dog at work. He fights for your rights and this is how you are treating him, shame on you! You owe him appology and hire him, if i was him i would tell you no as he should work where he is appreciated.
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Advertised vs Delivered
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Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Cincinnati Bell - Billing

Cincinnati Bell
#1048652
1.0
Details
They reported ruined my credit over $24 dollars!!!! And I didn't know I owed a dime!!!!! I am currently in the process of litigation against this awful company but please at all cost do not do business here!!!!!!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Cincinnati Bell - Internet connection down

Cincinnati Bell
#1041652
1.1
Details
Connection goes out on average once a week. Were on number 2 this week, sat on hold for 45 mins and got disconnected. No customer support of refunds. Thanks for nothing.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Cincinnati bell is all giving when soliciting business but rather than help you with a problem they would rather cancel your service. Be prepared to speak with customer service from overseas. Horrible service. Ditch your land line and find internet with other than...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi Greuscher - I hate to hear of your frustration regarding service with Cincinnati Bell. It's always our goal to provide you with a great experience. While we do have both an...

1.3
#1106335
Okay i got internet through cincinnati bell at the begining of august this is where all my problems started the first modem for internet you guys sent me was defective worked for the first twelve hours then died...so i called customer service the earliest they could...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi there! I just finished taking a look at your concern and apologize for the frustration. I want to thank you for providing your account information for me to take a look at ...

1.0
#1103115
I called in 2 or 3 times a week, customer service kept lying to me saying they would take care of it but it went on from May to July. I had 2 modems and 3 technicians and missed 2 days of work,I only got a $9 credit!!!! Of course they want me to pay the full bill but I...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi there! It's Jonah from Cincinnati Bell's Social Media Team. I read your concern and certainly am sorry for all the trouble you've been through with service. Based on the nu...

1.0
#1099492
Frequently dropping cable and internet, must reset 6, 7 times a day. Nothing never stays on. If you miss the payment, they will disconnect a day advance but ther service gets cut off all the time even you pay bills on time. Just terrible service and products
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

Hi there! I'm sorry you have had such a frustrating experience with our cable and internet services. If I were in your position, I would certainly be upset that I have to cont...

I think everyone else has said what I was thinking. Im still going to write a review. I only have the internet from The Bell, byfar the worst I have ever had. Speeds arent what they are supposed to be and just like many other it seems to drop or go out in the evenings....
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

We apologize for your poor experience and would love an opportunity to make it right. I know you said not to respond but we wouldn’t be doing our job to try to fix the wrong. ...

#1097485
You guys are the absolute worst internet and cable provider in the Cincinnati area. I hope a lot of people read this and avoid you guys. I mean what does it take for my cable and internet to actually work one week in a row?? One week! Thats only 7 days. Your service is...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I certainly apologize for the frustrating experience. I definitely want to look at your situation and help as you should not have required 3 technicians in the past two months...

1.0
#1094084
Like many others on here, im also a victim of your pi*s poor service. With all of these complaints how do you stay in business? You should be ashamed of yourselves. I have the triple fioptics bundle of home phone, internet and cable tv. The only thing that works right...
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CincinnatiBell
CincinnatiBell
Cincinnati Bell Verified Representative

I'd like to help you get this resolved. I'm sorry for the frustration with your TV and internet. May I please have you email your 13-digit account number to cbsocialmedia@cinb...

1.0
#1089796