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1.2 Based on 146 reviews
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    • Poor customer service 7
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Your cable and internet services absolutely stink. There isn't a week that goes by where I don't have some issue with one or the other or both. I've had Fioptics (garbage) for four months now and have already had 3 technicians out who can't seem to fix the issues properly. That's pathetic. So I call and am forced to talk to some foreigner I can't understand and who doesn't have a clue. My ZTE set top boxes were replaced by Entone boxes and the... Read more

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I'm boycotting Cincinnati Bell on Facebook. Their social media team doesn't respond to criticism, which proves they don't care about customers. So, I started @BoycottCincinnatiBell page (https://www.facebook.com/BoycottCincinnatiBell). Like the page and send them a message! I have fioptics internet, and it's pretty hit or miss. The part that angers me most is that you *have* to pay their wi-fi router rental, regardless of whether you use it or... Read more

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To Cincinnati Bell tech support- I am having a lot of problems with my screen freezing or moving real slow whenever I change a channel. I have the ZTE set top HD box. My picture quality is not good either. It looks way over digitized and the channels pixelate a lot. The quality is not sharp. I also have frequent outages and problems with the cable going down during a thunderstorm. It feels like I have satellite again with your poor service. I... Read more

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I got a bill. It was more than the agreed amount. I called. I was told the agreed upon amount did not include tax, late fees, the rental of odd items I've never heard of ext.. Despite calling every month for the last three, I have yet to receive a bill for the agreed upon amount. Instead I continue to get evolving reasons why my bill is higher than I expect. I'm very disheartened by Cincinnati Bell. Also I'm not sure why there must be one... Read more

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Its 9:45 on Sunday evening and many of my HD cable channels are freezing up for the 4th time this weekend. This problem has happened before in past weeks. The screen jumps and hesitates when I change the channel to. It seems to be a pronlem with streaming. When is Cincinnati Bell going to fix these issues since they keep happening? Ive called your tech support a few times and they are clueless. They haven't been able to help me and don't seem to... Read more

Was this review helpful? 2 0

I am so upset with Cincinnati Bell. Their customer service is horrible and completely understaffed. I called the main customer service line and had to wait over an hour just to talk to a live person. That is very unacceptable. The message said there was an unusually high call volume going on. Not a surprise given your constant poor cable and Internet service. Then, when I finally got a live person, I couldn't understand what she was saying. Her... Read more

Was this review helpful? 3 0

I might be able to understand if this was ten years ago when this neighborhood was in bad shape but this neighborhood now caters to many art academy students and higher end shops and restaurants. Sure we were promised fioptics but it turns out that the speeds are capped at the same speeds as they were when they were dsl. I signed up for notification when better speeds became available in my area but I have yet to hear anything from them about... Read more

Was this review helpful? 2 0

What does it take for me to get someone I can understand and who speaks English in your customer service or technical support department? I had to talk to 3 different people today, none that I couldn't understand about internet issues I've been having. I wasted over an hour of time on the phone today being put on hold. Your service is pathetic and it keeps going downhill. I rarely ever get the speeds I am supposed to and my internet is... Read more

Was this review helpful? 2 0

I don't even know where to begin regarding Cincinnati Bell Fioptics and all of the problems I have had with them. It's been one issue after another. This week, I am going back to Time Warner because sadly, they are the lesser of the two evils. I really wish Google Fiber would come to the Cincinnati market. Cincinnati Bell is always removing good channels like Ion TV, WGN America, Big 10 Network, but yet they keep ones that nobody watches like... Read more

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NO WONDER THE COMPANY IS SO CRAPPY......ALL THE UPPER MANAGMENT IS MEN - LOL, THAT FRIGGIN EXPLAINS IT ALL. ALL THEY CARE ABOUT IS THEMSELVES AND THERE BANK ACCOUNT ! SERIOUSLY, JUST LOOKED IT UP - AND YOU SHOULD SEE HOW MUCH THESE INCOMPETANT FOOLS ARE MAKING - HOLY COW! UNBELIEVABLE, BUT I GUESS WHEN YOU SCREW EVERYONE, LIE, OUTSOURCE TO THIRD WORLD COUNTRIES, OVERCHARGED, LIE ABOUT WAIVERS, LIE ABOUT PRACTICALLY EVERYTHING, SEND THREATENING... Read more

Was this review helpful? 1 0
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